Refund policy

At Nefra, we value your satisfaction and are committed to providing products of the highest quality. If you're not fully happy with your purchase, we’re here to help. Below are the steps and conditions for a smooth return or refund experience.

How to Request a Return or Refund

Submit Your Request:

  • Visit our Return Portal within 30 days of receiving your order.

  • Provide your order number and proof of purchase.

  • Upload photos or videos clearly showing the issue (if any).

Approval Process:

  • Our team will review your request carefully to determine if the return is approved.

  • Approved requests will receive full return instructions or an immediate refund based on the case.

Return Shipping

  • For general returns (no fault/damage), customers are responsible for return shipping costs.

  • For faulty or incorrect items approved by Nefra, you do not need to return the item — your refund will be processed automatically.

Eligibility for Returns & Refunds

You are eligible if:

  • Your request is submitted within 30 days of receiving the product.

  • The item is returned in any condition (opened or used is accepted for general returns).

  • Faulty or incorrect items are backed by clear, verifiable photo or video evidence.

Please note:

  • Products damaged due to improper use or handling are not eligible for refunds.

  • Discounted items are refunded at the price paid.

  • International return shipping costs are not covered.

Restocking Fees

  • No restocking fees for standard returns within the UK.

  • Faulty or incorrect items are fully refunded without any deductions.

Refund Processing

  • Refunds are initiated within 3 business days after your request is approved (or the item is received, if needed).

  • Depending on your bank or payment provider, funds may take 7–12 business days to appear in your account.

Preventing Abuse of the Policy

To ensure fairness:

  • Requests must include clear and verifiable evidence if claiming a product fault.

  • Nefra reserves the right to deny abusive or repeated refund claims without valid evidence.

Need Help?

If you have questions or need assistance, contact us at support@nefra.co. We’re here to ensure your experience with Nefra is exceptional.