Shipping policy

At Nefra, we aim to provide a seamless and efficient delivery experience. All orders are tracked to ensure peace of mind, and you will receive a tracking number as soon as your order is packed and ready to ship.

Shipping Rates and Delivery Times

United Kingdom:

We offer tracked shipping across the UK with flexible options to suit your needs. See the details below:

Delivery Option Delivery Time Price
Free Shipping 5–10 Working Days FREE


United States & Canada:

We offer tracked shipping across the USA & Canada with flexible options to suit your needs. See the details below:

Delivery Option Delivery Time Price
Free Shipping 12–15 Working Days FREE


Pre-Orders & Out-of-Stock Items

For pre-orders or items currently out of stock:

  • Additional Lead Time: Processing and production times may apply. Shipping for these items can take up to 30 days.
  • Order Updates: We will keep you informed about the status of your order throughout the process.

Thank you for your patience as we ensure every product meets the highest standards.

Order Tracking

Every order is tracked from dispatch to delivery. Once your order is on its way, you will receive a tracking number to monitor its journey right to your doorstep.

  • Need Help?
    If you encounter issues with tracking, contact us at support@nefra.co, and we’ll assist you promptly.

How We Process Your Order

  1. Order Confirmation:
    After placing your order on nefra.co, you will receive a confirmation email immediately.

  2. Processing Time:
    Orders are processed within 1–3 business days.

  3. Dispatch:
    Once processed, your order is handed over to our trusted carriers, and you’ll receive a tracking number to stay updated.

Incorrect Shipping Address

If you notice an error in your shipping address:

  • Contact us immediately at support@nefra.co.
  • If the order has not been picked and packed, we will update the address for you.
  • For orders already dispatched, delays or additional charges may apply.

Important Information

  • Order Confirmation: You will receive a confirmation email upon purchase.
  • Dispatch Schedule: Orders are dispatched Monday through Friday.
  • Accuracy: Ensure all shipping information is correct at checkout. Incorrect details may cause delays, and additional waiting periods may apply if changes are required post-dispatch.
  • Import Duties and Taxes: For international shipments, these are the responsibility of the customer.

International Orders

For orders outside the UK, additional charges may apply:

  • Customs Duties and Taxes: These are assessed once your package reaches the destination country.
  • Responsibility: Any additional customs charges are the customer’s responsibility, as we have no control over them.

Customs policies vary by country. We recommend contacting your local customs office for specific information. By ordering from nefra.co, you are considered the importer of record and must comply with all local regulations.

We hope you enjoy your Nefra products as much as we loved creating them!
For any questions or assistance, please reach out to us at support@nefra.co.