Cancellation policy

At Nefra, we understand the importance of flexibility when it comes to managing your purchases. This policy outlines how you can modify or cancel purchases made under our Subscriptions, or Pre-Orders options.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select. Here’s what you need to know:

  • Payment Details: Your payment information will be stored securely, and you’ll be charged for each delivery unless you choose to pay in advance.
  • Auto-Renewal: Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you can cancel your subscription at any time before the renewal date.
  • Cancellation or Changes:
    • You can cancel or update your subscription at any time via the link in your order confirmation email.
    • Changes will take effect for future orders that have not yet been processed.
  • Returns and Refunds: Please refer to our Returns and Refunds Policy for information on returning subscription-based products.

Pre-Orders

Pre-orders allow you to reserve soon-to-be-available or currently out-of-stock items. Here's how they work:

  • Payment Details:
    • You may be required to pay in full or provide a partial deposit at checkout.
    • Your payment method will be stored securely, and the remaining balance will be charged once the product is ready to ship.
  • Cancellation Policy:
    • You may cancel a pre-order for which you’ve made a partial deposit as long as it hasn’t been fulfilled.
    • For fully paid and fulfilled pre-orders, cancellations are not permitted. However, you may request a refund under the terms outlined in our Returns and Refunds Policy.
  • Fulfillment Timeline:
    • Pre-orders are typically fulfilled within the specified lead time. If there are delays, we will notify you promptly with updates on your order.

Important Information

  • Cancellation Requests:
    • For subscriptions and pre-orders, you may submit a cancellation request by contacting us at support@nefra.co or by managing your purchase through the link provided in your order confirmation email.
  • Refund Requests:
    • For all purchase options, refunds will be issued only under the terms specified in our [Returns and Refunds Policy].
  • Shipping and Returns:
    • Return shipping costs for eligible returns are the responsibility of the customer unless otherwise stated.

We’re here to ensure your experience with Nefra is smooth and satisfying. Should you have any questions or require assistance with your purchase, please contact us at support@nefra.co.